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Cancellation Instruction

Customers are not obligated under this agreement in the event that they have declared a cancellation within 14 days after receipt of the goods.
The cancellation period begins at the earliest after receipt of a written cancellation instruction to be communicated separately, however not before receipt of the goods by customer. Cancellation has to be provided in written form (letter, fax, E-mail). In order not to exceed the cancellation period please send your cancellation to:

Sonja Nerge
Straße zum Stausee 2a
16559 Liebenwalde
Phone: +49 (0)33054 905765
Fax: +49 (0)3222 394 5011
shop (at)

Cancellation Exclusion
At this point I want to draw your attention that purchases, which have been delivered per E-Mail or direct download, cannot be cancelled and refunded. This is also true for the delivery of goods that were mand based on your specification or which were clearly cut to your personal needs, for example woven ribbons.

Cancellation Consequences
In the event of a valid cancellation of this agreement each party shall return to the respective other party the benefits received. To avoid a obligation for value replacement, goods shall be complete, unused and be returned with original packaging. Should the purchase costs more than 40,00 € I will reimburse the delivery cost. Otherwise, customers will be responsible for the delivery costs.

End of cancellation instruction